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Everything You Need to Know About Gold: Mining, Refining, and Uses (FAQ)
We sell 22K and 18K Hallmarked gold jewellery, certified by BIS (Bureau of Indian Standards).
BIS Hallmark means the piece has been tested for purity and quality by an authorized bureau and bears a unique HUID number for verification.
Gold price is based on international market rate + GST + making charges (these vary by design & weight).
Yes, the prices displayed on product pages are inclusive of making charges and applicable GST.
Contact customer support with order number and photos. Return will be arranged through our logistics partner.
Refunds are processed after inspection and typically completed within 7–10 business days.
We accept Credit/Debit cards, Netbanking, UPI (Google Pay/PhonePe), and Wallets.
Yes — we use SSL encryption and secure payment gateways for all transactions.
COD is generally not available for gold jewellery due to high value.
Yes — every gold jewellery piece comes with a BIS Hallmark certificate / purity card.
Yes — you can verify the BIS Hallmark using the HUID on the BIS CARE app or online portal.
Yes — we run special offers during festivals and wedding seasons — details appear on the homepage.
Making charges are the fee for crafting the design — it varies by product complexity and weight.
No, you can shop as a guest or register for faster checkout and order tracking.
Yes, orders can be cancelled before dispatch. Once shipped, cancellation isn’t allowed.
After shipping, you will receive a tracking number via SMS/email to check delivery status.
Delivery normally takes 5–10 business days, depending on location.
Yes — all deliveries are fully insured until you receive the package.
Some products may qualify for express delivery at an extra charge.
Returns are usually allowed only if the product is defective or damaged upon delivery.
Returns must be requested within 7–15 days of delivery (as per policy).
Yes — resizing (where possible) is available at partner stores for a nominal charge.
Yes — customers can avail cleaning/polishing at select partner outlets.
You can reach us via:
Email: support@[website].com
Phone/WhatsApp: +91 XXXXXXXXXX
Live Chat on website
Email: support@[website].com
Phone/WhatsApp: +91 XXXXXXXXXX
Live Chat on website
Yes — 3% GST on gold jewellery is included in the final price.
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